281-731-1929

Policy and Procedures Golden Seafood Inc. makes every effort to ensure that our products are safely handled and delivered in a timely fashion. Listed below are our complete store policies. Thank You - And Enjoy Our Fresh Seafood Products! Privacy and Security Policy Shipping Policy Refund Policy Contact Information
Privacy and Security Policy Order securely right here on our website! First-time customers will need to setup an account. This is solely for the purpose of processing your transaction and notifying you about your order. Your Information is secure: * We do not store any credit card information. * We do not share any information you provide with anyone other than the financial institution required to process your payment. * We will not solicit you any emails or other correspondence that does not pertain to your order unless you specifically request them. If you prefer, we can process your transaction by phone, fax or mail. Call us at 281-731-1929 during our business hours. Please feel free to read and become familiar with our policies in the links below: Privacy Policy Terms and Conditions return to top
Shipping Policy and Terms of Delivery For all perishable items, we ship only using FedEx StandardOvernight SameDay® or FedEx Second Day® which is designed for urgent delivery of packages to ensure maximum freshness. For this reason we can only ship to the 48 contiguous states (overnight delivery is not available to Hawaii and Alaska). To keep your seafood cold and fresh we use specially constructed, refrigerated shipping containers. If your order is received prior to 5:00 pm CST on any business day it will be shipped out the following business day. Orders received after 5:00 pm CST will be shipped a day later. Please note that we are closed on Mondays. All orders are sent in specially-constructed shipping containers with gel packs or dry ice to keep your seafood cold. If required, additional insulation is used inside for extra protection (for example during extreme hot summer months). Due to ever changing weather and supply conditions out of our control, occasionally an item will become unavailable after an order is placed. Should that happen we will contact you as soon as possible to discuss substituting another item of equal or greater value, or changing the delivery timing. *Terms of Delivery* Seafood products are very perishable. All our shipments are packed with ample refrigerant to maintain the product in average weather conditions for the shipping period (estimated conservatively to allow for some extra time) It is recommended that someone be available to receive shipments from us upon delivery, or shortly thereafter. If you are sending a gift to someone, please notify them when to expect the delivery If no one is available, and the package is left unattended for an extended period (especially in hot climates), we cannot guarantee that the seafood will remain in good condition. The shipping containers we use are not suitable for storing your product after receipt, so we recommend that you unpack the shipper contents as soon as possible and store the seafood in the refrigerator and/or freezer, as appropriate, to maintain optimum freshness. Finally, please check the shipping address carefully for errors. We cannot guarantee shipments that FedEx is unable to deliver. return to top
Refund Policy Golden Seafood, Inc. Guarantee If you are not completely satisfied with your order - for any reason - we ask that you contact us within 24 hours of delivery. When appropriate, we will replace your purchase or refund your money, whichever you prefer. return to top
Contact Information Call: (281) 731-1929 Contact us by email We always welcome your feedback. Please take a moment to contact us either by phone or email to let us know your thoughts, ideas, and comments about Golden Seafood, Inc. For help or feedback with this website, please contact our web designer by email. return to top